Frankston City Council

Finance and Administration
Who we are	What we do	Key Performance Indicators
We deliver financial services, provide strategic advice and leadership in long term financial sustainability of Council. We enable Council to comply with statutory requirements, undertake essential business processes and support the organisation with financial assistance.	Process and payment of 26,000 invoices per year Maintain all rateable and non rateable property details - 58,000 rates assessments per year Support approximately $70 million worth of procurement (contracts and purchasing) annually	Processed 26,000 invoices and 58,000 rates notices

Governance and Customer Relations
Who we are	What we do	Key Performance Indicators
We are the Customer Relations Team, the first point of call for the majority of Council phone enquiries and over the counter enquiries. Governance provides support for Council meetings, manages the affairs of the Frankston cemetery trust, conducts Citizenship ceremonies and land portfolio as well as administering Council's insurance portfolio, risk management framework and strategy.	Customer Relations receives up to 150,000 calls and processes up to 160,000 payments per annum Governance co-ordinates 420 naturalisations, 50 burials and 30 internments per annum Compilation of approximately 30 Council meeting agendas and minutes per year	137,215 visitors to Council's customer service centres 138,389 total calls received 22 seconds - average time calls are answered 73 per cent calls resolved by first staff member 544 average number calls per day 139,263 customer transactions over the counter 207 customer complaints were received, mostly for physical services and compliance and safety 10.49 kilometres squared is owned by Council

Marketing
Who we are	What we do	Key Performance Indicators
We help to put Frankston on the map in a positive way - we use the media, create innovative marketing campaigns, put on major events, recommend some great attractions and work with tourism bodies to build a positive image of Frankston to residents and visitors alike. We are also a service unit assisting Council's business units with marketing and media requirements.	75,000 visitors to the Frankston Visitor Information Centre Over 100 event applications/film permits are facilitated annually Over one million page views each year to www.frankston.vic.gov.au Produce Frankston City News, Council's Newsletter Produce Council's Annual Report	409 media releases, 434 media responses, 136 speeches written 993 New Residents Kits distributed Six editions of Frankston City News (Council's bi-monthly publication) sent to all households and businesses 90,438 customers serviced by the Frankston Visitor Information Centre $53,000 in accommodation bookings was taken by the Frankston Visitor Information Centre $67,000 in retail sales was recorded by the Frankston Visitor Information Centre 241 members of Frankston Tourism Inc.

Corporate Division