Public Transport Ombudsman (PTO)

The Public Transport Ombudsman (PTO) Ltd is a free, confidential and impartial alternative dispute resolution scheme available to people who use, or are affected by public passenger transport services, or related activities of public transport in Victoria.

The majority of Victorian public transport operators must participate in the PTO scheme and are called 'members' in our Charter. We can only handle complaints about operators who are members. For ease of use, we refer to members of the scheme as 'operators' and the people who contact us as 'consumers'.

For more information, advice or to find out how to lodge a complaint visit the Public Transport Ombudsman website.

Hours of Operation:
9:00am-5:00pm, Monday to Friday

Email:
enquiries@ptovic.com.au

Phone:
1800 466 865 or 8623 2111
TTY: 1800 809 623

Mail:
PO Box 538
Collins Street West
Melbourne Vic 8007