Council require all complaints to be put in writing. Please provide a clear description of the works you wish council to investigate, the address of the property the complaint is made against and your contact information should you wish to receive feedback on the enforcement process (where applicable).

All complaints must be addressed to:

Frankston City Council
Building Department
PO Box 490,
FRANKSTON VIC 3199

Urgent Complaints

Council will accept verbal complaints relating to urgent matters. This includes buildings and/or structure that present an immediate danger to life.

To lodge such a complaint, contact the following:

• Building department during office hours on (03) 9784 1900; or
• Frankston City Council after hours service on 1300 322 322.