How do I report Council tree damage to my property?

If a Council tree damages your residence or property (for example, a car or caravan), and you have had to pay insurance excess to clear the debris, the matter will need to be investigated before Council can cover the cost of the excess.

All customer requests regarding tree hazards are inspected by Council’s arborists. It would have to be established that Council has been negligent in its management of the tree prior to the event and has breached its duty of care. The fact that the event has occurred, does not mean that Council is automatically responsible.

In a storm event we prioritise rectification works based on risk but there can be a delay due to the amount of damage sustained in the Municipality. If the matter is urgent please contact the SES for assistance on 132 500.

Council reactively responds to customer concerns regarding tree risk and has in place a cyclic maintenance program where trees are routinely inspected by qualified, experienced arborists, to undertake proactive maintenance and rectify any risks or defects in accordance with Australian Standards for Pruning of Amenity Trees.