What to do if you see somebody experiencing sleeping rough?

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It is recommended that at all times it is critical to keep yourself safe. If a rough sleeper is presenting as erratic, aggressive, or substance-affected, we recommend that you do not approach and contact emergency services such as Victoria Police, who will assess the individual and refer them to homelessness services. People who are under the age of 18 years should also be reported to Victoria Police.  

  • Complete our online reporting form. It is helpful if you could give as much detail as possible to assist with locating the person.
  • Calling us on ph. 1300 322 322. Our Customer Service Team is available 8.30 am to 5.00 pm Monday to Friday. You can choose to remain anonymous.

What happens after the rough sleeping notification is made?
Council, along with a range of service providers, have established a partnership initiative to efficiently respond to rough sleeping throughout our city. Once we receive the notification, we will inform our partnering service providers who will coordinate a visit to the location and engage with the person on their housing and other support needs. If a person is aggressive and/or displaying antisocial behaviours, Victoria Police will be notified. 

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