Customer Service - Volunteer

Visitor Services – Customer Service

 Encourage dispersal of customers to the FVIC by providing advice on local attractions, tourism

products and events

 Encourage return visitations to the FVIC and Frankston

 Provide prompt, accurate, professional and courteous customer service

 Receive and resolve telephone enquiries and in person customer enquiries

 Develop strong and positive relationships with both internal and external customers

 Ensure that the FVIC is presentable and accessible to all visitors

 Collect statistical data from the customers visiting the FVIC

 Process merchandise and ticket sales via the online booking system (including cash and

electronic sales)

 Use the computer to search for information to assist customer enquiries

 

Apply for position

Position Description

Visitor-Information-Centre-Role-Statement-Roving-Tourism-Ambassador-Volunteer

Opportunity available from:

Location

7N Pier Promenade, Frankston, 3199, View Map