Community Satisfaction Survey 2024
The 2024 Community Satisfaction Survey results show Frankston City Council achieving an increased overall satisfaction rate of 7.1 (7.0 in 2023). This result is better than the metro average of 7.0 and 2 points better than the Southeastern region councils average of 6.9.
The Survey was conducted during April and May 2024 as a face-to-face doorstop interview. This is the fourth year the survey has been undertaken by independent research company Metropolis Research Pty Ltd. A sample size of 800 residents were drawn proportionally across all the suburbs within the municipality.
Of Frankston City Council’s 32 services and facilities, respondents rated their importance at 9.0 (up 2% on 2023) with a satisfaction score of 7.7 (7.8 in 2023)
The average satisfaction with the 32 included services and facilities can best be summarised:
- Excellent – for local library, weekly garbage collection, fortnightly recycling collection, sports ovals, food and garden waste collection, services for children from birth to 5 years of age, aquatic and leisure centres, hard rubbish collection, recycling and recovery centre, Frankston Memorial Park, arts and cultural events, programs, and activities, the provision and maintenance of playgrounds, services for seniors, and the provision and maintenance of parks, gardens, and reserves.
- Very Good – for community centres/ neighbourhood houses, drains maintenance and repairs, services for people with disability, on and off-road bike paths, animal management, the maintenance and cleaning of shopping strips, Council’s website, litter collection in public areas, footpath maintenance and repairs, and Council support for local business.
- Good – for youth services for 12 to 24 year olds, local traffic management, the Frankston City News, the maintenance and repair of sealed local roads, and parking enforcement.
- Solid – for public toilets and planning applications.
Services and facilities with the highest community satisfaction:
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Local library
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Frankston City 8.8 vs Metro 8.2
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Weekly garbage collection
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Frankston City 8.8 vs Metro 8.2
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Fortnightly recycling collection
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Frankston City 8.8 vs Metro 8.2
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Sports ovals (inc. facilities and activities)
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Frankston City 8.6 vs Metro 7.9
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Food and garden waste collection
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Frankston City 8.5 vs Metro 8.1
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Services and facilities with the lowest community satisfaction:
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Planning applications
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Frankston City 6.3 vs Metro 6.2
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Public toilets
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Frankston City 6.3 vs Metro 6.9
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Parking enforcement
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Frankston City 6.8 vs Metro 7.2
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Maintenance and repair of sealed local roads
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Frankston City 7.0 vs Metro 7.0
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Frankston City News
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Frankston City 7.2 vs Metro 7.5
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Council officers are committed to further analysis of the results through the Service Planning process and committed to implement any actions necessary to address community concerns.
Download the 2024 Frankston City Council Community Satisfaction Survey Report(PDF, 9MB)