Household survey to provide vital feedback for Frankston City Council
Published on 16 July 2021
The needs, views and aspirations of Frankston City residents drive Council’s ongoing determination to deliver the best services and outcomes.
Mayor Kris Bolam said this is the motivation for Council’s Household Survey, adding: “The voluntary survey will provide us with an update on the characteristics of the community since the last ABS Census was held 2016, so that our planning is up to date and responsive to changing community needs.
“Understanding the needs, views and aspirations of people living in Frankston City is key to the successful delivery of services and infrastructure that meet the diverse needs of our community.
“The findings from the survey will help to shape the activities, programs, services and infrastructure provided in Frankston City.
“The survey covers a variety of topics including health and wellbeing, employment and education, services delivered by Council, housing and development, transport and sustainability,” Mayor Bolam said.
Deputy Mayor Nathan Conroy added that the survey is being conducted by Metropolis Research on behalf of Council.
Cr Conroy said: “It is anticipated that the survey will be run over three weeks through July and early August. The survey is being completed by mail. Surveys will start to be dropped off in letterboxes around the municipality from Wednesday 21 July with a reply-paid return envelope.
“Completed surveys can be returned to Metropolis Research in the reply-paid return envelope via the post. Residents have a week or so to complete the survey,” Cr Conroy said.
Cr Conroy added: “The safety of our community is essential and the survey will be contactless and conducted in line with COVID-19 restrictions and follow State Government health advice at all times. We will also continue to closely monitor the situation.”
Residents not confident about completing a written survey due to language or literacy barriers can request assistance, with translation services and phone support made available. Details of how this assistance can be requested will be provided in the information included with survey.
Cr Conroy said 2,250 households will be chosen at random to receive the survey by mail, making it the largest survey ever conducted by Council.
The sample is randomly selected and will be representative of the Frankston City community including age, gender, language, socio-economic profile, and household structure.
Data collected from the survey may inform service reviews, activities to improve residents’ experience of Frankston City, activities and services involving health and wellbeing, to inform advocacy to government in areas including transport, strategic priorities and plans in health, wellbeing and housing, activation of the Frankston City centre and tracking progress on priorities identified in Council’s strategic plans.
A report with the survey findings will made available on the Frankston City Council website later this year.
For more information, please visit https://www.frankston.vic.gov.au/Our-Community/Strategic-Community-Planning/Frankston-City-2021-Household-Survey