Book a hard waste collection

Step 1.Before you book

Familiarise yourself with our collection do's and don'ts.

There are certain items we can and can't collect. Some items have a maximum size or weight limit, or requirements in how they should be placed on your nature strip. For example:

• glass, mirrors and crockery must be securely wrapped and marked 'fragile'
• doors should be removed from fridges and freezers
• tree cuttings should be tied into bundles with string (no rope, wire or plastic)
• timber, carpet rolls and green waste bundles should be no more than 1.5m in length.

Step 2.Make a booking

Book your paid hard waste collection through our online portal.

Book online

Step 3.Place items on nature strip

Place items on the nature strip at least 2 days prior to your scheduled collection. Please ensure: 

• there is clear access
• hard waste is no more than 2 cubic metres in total
• items are organised into 5 seperate categories.

As there will be 5 different vehicles collecting your waste, your items should be organised into the following categories:

• hard waste
• green waste
• e-waste and fridges
• scrap metal and whitegoods
• mattresses.

Step 4.Wait for your collection day

Monday is the designated collection day for our paid hard waste service. 

• if you booked before 5pm on a Wednesday, your waste will be collected the second Monday after your booking
• If you booked after 5pm on a Wednesday, your waste will be collected the third Monday after your booking.

Hard Waste collections do not take place on Public Holidays. If your scheduled date falls on a public holiday, it will be collected the following business day. 

Step 1.Before you book

Familiarise yourself with our collection do's and don'ts.

There are certain items we can and can't collect. Some items have a maximum size or weight limit, or requirements in how they should be placed on your nature strip. For example:

• glass, mirrors and crockery must be securely wrapped and marked 'fragile'
• doors should be removed from fridges and freezers
• tree cuttings should be tied into bundles with string (no rope, wire or plastic)
• timber, carpet rolls and green waste bundles should be no more than 1.5m in length.

Step 2.Make a booking

Our Customer Service Centre is open from 8:30am to 5pm, Monday to Friday.

Call us on 1300 322 322 to make your booking. 

Step 3.Place items on nature strip

Place items on the nature strip at least 2 days prior to your scheduled collection. Please ensure: 

• there is clear access
• hard waste is no more than 2 cubic metres in total
• items are organised into 5 seperate categories.

As there will be 5 different vehicles collecting your waste, your items should be organised into the following categories:

• hard waste
• green waste
• e-waste and fridges
• scrap metal and whitegoods
• mattresses.

Step 4.Wait for your collection day

Monday is the designated collection day for our paid hard waste service. 

• if you booked before 5pm on a Wednesday, your waste will be collected the second Monday after your booking
• If you booked after 5pm on a Wednesday, your waste will be collected the third Monday after your booking.

Hard Waste collections do not take place on Public Holidays. If your scheduled date falls on a public holiday, it will be collected the following business day.