Cancel your bins

When can you cancel your bins?

You can cancel your waste service if you are demolishing a property.

You can cancel additional bins at any time if you no longer need them.

Check if you have authorisation to cancel a waste service:

You are the owner, landlord or property manager	Yes, as owner or property manager you can make the request. Property manager will be required to upload proof of authority from the Owner.
You are a tenant	No, you will need to contact your landlord or property manager to make the request.
You run a commercial business	Yes, as long as you are the landlord or property manager of the commercial property.

There's no cost to cancel your waste service.

A refund will be applied pro rata to your rates once the bins are removed & the waste service has been cancelled.

You can cancel online by using the 'Cancel now' button.

Please note:

If your bin is not empty, the bin will be removed within 3 business days after your next collection.
If your bin is empty, the bin will be removed within 3 business days.

Before cancelling, please check your rates notice to know what waste services are assigned to your property.